Postage Terms & Conditions

All orders will be dispatched between 9am and 3pm, Monday to Friday (excluding Bank Holidays). Any items ordered after 3pm will be dispatched the next working day. Please allow up to 3 working days for delivery.

Free postage and packaging on all orders over £25.00
£2.95 standard delivery charge on all orders under £25.00
Same day delivery available for £5.95 – orders must be placed before 12pm

All orders are sent via Royal Mail, 1st Class Postage

Collection available upon request from MK3 area.

Return & Refund Policy

Thank you for shopping at House of Lash UK. If you are not 100% satisfied with your purchase, we’re here to help.

Returns

You have 30 Calendar days to return your item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it – unless the product is faulty.

Your item must be in its original packaging
Your item needs to have the receipt or proof of purchase

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Return postage will only be refunded if the products are deemed faulty. We are unable to offer refunds for the initial postage costs of your order unless the returned products are faulty.

Contact Us

If you have any questions about any of our policies, please feel free to contact us at houseoflashuk@outlook.com

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