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Postage terms and conditions
Orders will be dispatched between 9-3pm Monday to Friday.
Any items ordered past 3pm Friday will be dispatched the following Monday.
Please allow up to 3 working days for delivery of the item.
Free p&p on orders over £15.
£1.50 standard delivery charge on orders under £15.
All orders are sent via Royal Mail, 1st class postage.
Delivery terms and conditions
Free delivery MK1-MK15 on orders over £25.
Please allow 1 working for delivery.
£9.95 same day delivery if ordered before 12pm.
Delivery’s made 9-3pm Monday to Friday.
Any orders made past 3pm on Friday will be delivered on following Monday.
Once your order has been made we will contact you to arrange suitable delivery time.
Collection available on request from mk3 area.
Return & Refund Policy
Thanks for shopping at House of Lash UK.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Unless the product is faulty.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return postage will only be refunded if the products are deemed faulty.
We are unable to offer refunds for the initial postage costs of your order unless the returned products are faulty.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org